Till Rolls from Till Rolls Online

 

Terms and Conditions

Thank you for shopping at www.tillrollsonline.co.uk the following terms and conditions apply to all transactions. Please read these terms and conditions carefully, the placement of an order indicates your acceptance of these terms and conditions. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Placing Orders

  1. After placing your order please check your receipt to ensure that all details are correct. If you need to make any changes please notify us via telephone or email immediately to avoid any delays on your order.
  2. We ask that all goods be paid for on completion of ordering and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD, SOLO and MAESTRO/SWITCH. On the order you must provide us with your exact billing address and telephone number (the address and telephone number your credit card bank has on file for you). Incorrect information could cause a delay in processing your order.
  3. Orders placed with tillrollsonline.co.uk are all subject to VAT, if you are placing an order from a none VAT paying country (e.g. Ireland) this should be made via telephone on 0845 643 7508, tillrollsonline.co.uk can not guarantee refunds of VAT payments made incorrectly.
  4. Any refunds made by tillrollsonline.co.uk can only be made to the card used in the original transaction.

Deliveries

  1. Tillrollsonline.co.uk offers a FREE NEXT WORKING DAY service to the 90% of the UK on orders placed up to 4pm.
  2. Delivery to areas outside the UK mainland and some post codes such as Northern Ireland, Republic of Ireland & Northern Scotland etc may be unavailable for next day delivery and may include an extra charge. Please contact our customer services for details.
  3. All deliveries are shipped by Interlink Express or Royal Mail and require a signature. The shipment method is the decision of tillrollsonline.co.uk.
  4. Ownership of goods passes to you the customer once delivery is made.
  5. If a delivery is visibly damaged on receiving of goods you should sign for them as ‘damaged’. If unable to check the contents of a delivery you should sign for them as ‘unchecked’. You should report any damages or shortages within 24 hours (working days) to tillrollsonline.co.uk. Tillrollsonline.co.uk may be unable to act on reports received after this period.
  6. Tillrollsonline.co.uk will deliver to your specified delivery address, Tillrollsonline.co.uk will not take responsibility for any mistakes made by you concerning these details. Any charges incurred by tillrollsonline.co.uk for incorrectly sending out items based on information provided by you will be charged to you.
  7. If a delivery when attempted is unable to be made by the shipper a calling card will be left with details of how to claim your parcel. Failure to claim your parcel will result in it returning to tillrollsonline.co.uk.
  8. Any extra deliveries required will be charged to you at a cost of at least £5.00.
  9. International deliveries are available via courier to worldwide destinations. For details please contact our customer service department.

Risk

  1. In the event of a pricing error on the website, tillrollsonline.co.uk will not be bound to honour any orders made at that price.
  2. We are entitled to make adjustments to the price to take into account any increase in our supplier’s prices or the imposition of any taxes or duties.
  3. Tillrollsonline.co.uk have made every effort that the accuracy of all the information contained on the website is correct, we do not accept responsibility for any loss or inconvenience sustained by you as a result of acting on the information provided.
  4. If an item becomes out of stock after you have ordered it we will notify you immediately and provide you with a new delivery date.

Order Errors

  1. If you have ordered goods incorrectly then you should contact the customer service team & on return of purchases in pristine condition and in original packaging we will send out the correct goods at a cost delivery charge to you.
  2. You will be wholly responsible for the cost of return delivery and safe return of the goods.
  3. Any immediate replacement required by you will need to be covered by a new order been placed and paid for in full by you.
  4. Any refunds required can only be made by tillrollsonline.co.uk once all goods have been returned.
  5. Goods received back incomplete or in a damaged or used condition will be returned to the customer and no refund will be issued.
  6. All returns must be agreed by tillrollsonline.co.uk before goods are received or claims will be rejected.

Cancellations and Returns

  1. If you wish to cancel your order please contact our customer service team within 5 days of the order date. If your goods have already been shipped prior to cancelation been agreed then it is your responsibility to return them unopened to tillrollsonline.co.uk within 5 working days of agreed cancelation date.
  2. Cancelation of orders outside the 5 Day period will result in charges of 15% of the original cost plus delivery charges that have been incurred by tillrollsonline.co.uk
  3. If you are looking to return a product purchased please also contact our customer service team. All returns must be agreed by tillrollsonline.co.uk before goods are received or claims will be rejected.
  4. It is your responsibility to return purchases in pristine condition in its original box. You will be wholly responsible for the cost of return delivery and safe return of the goods.
  5. Goods received back incomplete or in a damaged or used condition will be returned to you and you will not be refunded.
  6. Any refunds required can only be made by tillrollsonline.co.uk once all goods have been returned.

Guarantee

  1. All items sold on tillrollsonline.co.uk are covered for manufacturing defaults on a 1 year guarantee from day of purchase.
  2. This guarantee will be invalided if a fault occurs with a product through repair via a source not connected with tillrollsonline.co.uk or if damage is ‘accidently’ caused.
  3. Any goods wanting repair under guarantee will be required to be sent to tillrollsonline.co.uk at your own risk and cost.
  4. All repairs under guarantee will be completed and returned to the customer by tillrollsonline.co.uk within 5 working days from the date the goods are received back. If a repair will require a longer period you will be notified at the earliest opportunity.
  5. All returns must be agreed by tillrollsonline.co.uk before goods are received or claims will be rejected.

Complaints

Should you wish to make any comments/complaints please put in writing and send to the email address below. You will receive a response within 3 working days.

[email protected]

Tel: 0845 643 7508


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